Leveraging technology for better pediatric care: A success story
Because regulations and best practices change frequently in pediatrics, it’s important to have technology and tools that can adapt as your needs shift. Old processes that include manual work are no longer good enough to thrive in today’s challenging caregiving environment.
The experience of Solace Pediatric Healthcare, a leading provider of pediatric nursing, illustrates how moving from old tools and methods to more robust, adaptable technology can help improve care quality while also making it easier to manage workforce issues. Here’s their story.
Navigating manual processes and regulatory hurdles
Solace had moved from a paper-based system to an EHR, but ended up scrapping the implementation when their staff reverted to old manual methods. They had bulky laptop computers and filled out documentation using templated pages. Each week, these pages were manually added to folders on a drive used to store patient files. And everything from timely re-certification to medication orders was tracked in one spreadsheet that was so large, it crashed nearly every day.
In addition, pediatric care faces unique challenges and regulations. For example, new COPs require organizations to report community-specific information about the Center on Aging and Disability to every patient, even children. Solace’s existing processes and tools could not effectively accommodate these extra layers of regulation. They realized they needed technology that had the flexibility to support their workflows and also adapt to the specific requirements of pediatric care.
Key challenges:
- Reliance on outdated, manual systems prone to error and inefficiency
- Frequent system crashes disrupting daily operations
- Struggles with adapting adult-focused regulatory requirements to pediatric care
- Significant administrative burden diverting clinicians from patient care
Integrating MatrixCare for comprehensive care management
Many EHR systems that Solace evaluated were nursing-focused rather than therapy-focused. But Solace found that MatrixCare’s system offered a solid therapy platform that made it easy for their clinicians to adapt templates intended for adult use to pediatric-specific needs. This helped them reduce manual work and comply with their specific regulatory requirements.
Another advantage Solace has discovered is how having everything they need in one place helps streamline operations. By consolidating clinical documentation, revenue cycle management, document tracking and other processes in a single platform, Solace staff has been able to work more efficiently across many departments. Advanced innovations including eFax and integrated document management now offer Solace seamless handling of certifications, care plans and referrals.
Solace has seen several improvements since implementing the MatrixCare solution. Clinician satisfaction has increased due, in part, to the user-friendly iPad app that helps field staff work more efficiently. Referring physicians are also happy since they no longer need to make calls to track orders or documents. And access to top-notch support means any issues that arise are quickly identified and resolved.
But the most important improvement Solace has seen was the ability to accommodate organizational growth while improving care quality. One year after implementing their MatrixCare solution, Solace grew from 15 to 60 employees and saw their ACH accreditation deficiencies drop from 20 to only 12. Solace credits the growth and improvements to having the regulations and requirements built into their MatrixCare system.
Key features and benefits:
- Customization for pediatrics: Adapting adult-focused templates to meet pediatric-specific needs helped eliminate redundant manual processes, enabling clinicians to focus more on patients
- Centralized system: By consolidating clinical documentation, document tracking and revenue cycle management in one platform, MatrixCare significantly reduced administrative overhead
- eFax solution: Automating inbound and outbound faxing streamlined communication with referring physicians and improved document management
- Ease of use: The iPad app allowed clinicians to work seamlessly, with quick resolution of any technical issues
Driving growth and enhancing care
By leaning on technology to help with staff efficiency, Solace found a way to be strategic about organizational growth and care quality. Within a year, the organization grew its clinician base from 15 to 60 and further expanded to over 150 clinicians serving 2,200 patients.
Their story illustrates the importance of choosing technology solutions that have the flexibility and scalability to help your organization now and in the future. Using innovative platforms like MatrixCare, the organization not only enhanced efficiency but also improved patient care and workforce satisfaction.
“When you lean on technology, you have greater accuracy, and you can also solve workforce issues. For growing healthcare organizations, the takeaway is clear: The right technology is not just a tool—it’s a strategic asset.”
Darcie Peacock, CEO, Solace Pediatric Healthcare
Learn more about innovative solutions for pediatric healthcare today.
Sabrina Street
Sabrina Street brings 30 years of nursing experience to MatrixCare, as well as a deep-rooted passion for helping others. Beginning in home health, she learned how to foster strong connections to communities. She also developed leadership skills as a manager in a large, Nashville-based healthcare organization. As a customer success manager, she works to help customers get the most from their MatrixCare solutions by helping them streamline operations and improve patient care.
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