The perfect EHR doesn’t exist — or does it?
Many assume the ideal electronic health record (EHR) or electronic medical record (EMR) solution is simply unattainable. However, MatrixCare seems to defy this assumption, breaking through expectations by achieving Best in KLAS for five consecutive years.
This recognition is no small feat — MatrixCare’s system is built to support growth and sustainability, tailored for home health and hospice agencies of all sizes. In this blog, we provide an in-depth look at why MatrixCare has achieved this status and continues to excel.
Interoperability: Seamless connected care
For any healthcare software, interoperability is essential. MatrixCare shines in this area, allowing seamless integration with various systems, ensuring patient data flows effortlessly through different stages of care. With MatrixCare’s scalable design, agencies of all sizes can benefit — from start-ups to multi-state organizations. This focus on interoperability doesn’t just streamline operations, but also empowers agencies to deliver cohesive, connected care.
- Value for care teams: The system enables easy data access, which supports well-informed decision-making and coordinated care delivery.
- Scalability and adaptability: MatrixCare accommodates organizations regardless of size, adapting to both small and large operational needs.
“We have seen intense and very strong growth, so the trust we have in our EMR software and the interoperability it brings has really magnified what we are able to do in the community. The response we have had from our resources and our referral sources has been impressive.”
Sarah Kivett, BSN, RN, Director of Strategic Partnerships, Hospice & Palliative Care of Iredell County
Customer support: Dependability when it matters most
Exceptional customer support is one of MatrixCare’s most distinguishing attributes. Beyond merely meeting expectations, MatrixCare’s support team consistently receives praise for responsiveness and efficiency.
For home health and hospice providers, timely issue resolution is critical, as even small delays can have significant consequences. MatrixCare’s commitment to dependable support builds trust and allows clinicians to focus on their primary responsibilities.
“Because the technology, it’s evolved as we’ve evolved. It’s there when we need it. Every turn we’ve taken to support our community and support our mission, MatrixCare has really partnered with us to help us get there.”
Deborah Wesley, RN, BN, MSN, MHA, CEO, and Vice President of Clinical Services, Addison County Home Health & Hospice
- Rapid issue resolution: MatrixCare’s support team ensures that any technical challenges are swiftly addressed.
- Customer success: Customer success managers provide dedicated support to every MatrixCare customer.
- Building trust: This reliability allows healthcare teams to feel secure, knowing that expert help is always available.
“MatrixCare feels more like a partnership. They work with us on our goals and how to get there, which I didn’t feel like I had at all with my last vendor. That is huge to me.”
Division Controller, Large home health and hospice in the southeast
Commitment to innovation and compliance
MatrixCare’s commitment to innovation is not just about enhancing the user experience — it’s also about helping to ensure regulatory compliance, a top priority for home health and hospice organizations. By staying ahead of regulatory changes and incorporating compliance updates into its EHR system, MatrixCare helps enable agencies to meet state and federal requirements without needing constant adjustments or additional resources.
MatrixCare’s proactive approach helps ensure that agencies are always “survey ready,” meaning they can confidently meet compliance standards in areas such as documentation and reporting without interruption. This minimizes administrative burdens and enables care teams to focus more on delivering patient care rather than navigating regulatory complexities.
- Continuous compliance updates: MatrixCare integrates the latest regulatory requirements directly into the EHR, helping agencies avoid the risks of non-compliance and the administrative hassle of updating their systems independently.
- Reduced resource allocation: By handling compliance updates within the system, MatrixCare saves agencies from having to dedicate additional time and resources to monitor regulatory changes, allowing them to allocate efforts more efficiently.
- Confidence in audits and surveys: With MatrixCare, agencies remain prepared for regulatory audits, with the latest documentation, election notices, and other requirements built into the platform.
MatrixCare’s approach allows agencies to stay ahead of the curve by maintaining a system that supports both current standards and anticipates future changes, reinforcing MatrixCare as a trusted collaborator in healthcare.
“I don’t worry about my EHR not keeping me regulatory compliant. So I’m ahead of the curve, my system is keeping me up to date. My job is to ensure my staff are doing it right, but it’s up to date. So when the state walks in, whatever the latest regulatory need is, in terms of documentation or notice of election or anything, it’s right there in the system. They can see it, and we don’t have to spend our time and resources figuring out what is the system and process. So we’re always, thanks to MatrixCare, in survey-ready mode from a regulatory standpoint.”
Deborah Wesley, RN, BN, MSN, MHA, CEO, and Vice President of Clinical Services, Addison County Home Health & Hospice
Ease of use: Designed with clinicians in mind
One of the primary reasons MatrixCare earns top marks in KLAS evaluations is its intuitive, user-friendly design. The system is easy to navigate, allowing healthcare providers to focus on patient care rather than complex software issues. This usability translates into high adoption rates, strong user satisfaction, and improved staff retention — underscoring the practical value of MatrixCare as an EHR solution.
“MatrixCare is maybe my best friend on many levels. I still do work in the field and now with MatrixCare that documentation time is a fraction of the time it used to be.”
Jennifer Quinn, BSTP, Rehab Director, Addison County Home Health & Hospice
- Ease of training and adoption: New users can quickly become proficient with MatrixCare, reducing training time and costs.
- Positive impact on staff retention: A well-designed EHR enhances job satisfaction, leading to greater retention and a more stable workforce.
“MatrixCare has helped us be more efficient in our processes, in our back office, in our billing, in our charting. Our clinicians are able to document during the day while they’re seeing their patients or at the bedside; then at the end of the day their documentation is done, which helps a lot with work-life balance.”
Angela Leonzi, RN, VP of Patient Care Services, Stratford VNA
Discover why MatrixCare is the perfect EHR choice for your organization. Schedule a demo.
Shakeel Hussain
As a sales development representative at MatrixCare, Shakeel is responsible for creating new customer relationships and identifying qualified prospects for the regional sales team. His strong background working with ResMed medical device sales gives Shakeel a consultative and results-driven approach to understanding client needs and delivering tailored solutions. He’s known for his ability to build long-term relationships and offer strategic insights, helping healthcare providers optimize their operations and improve patient care with MatrixCare's cutting-edge EHR solutions. Shakeel holds a Bachelor's degree in Business and Marketing from Sheffield Hallam University.
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