Choosing MatrixCare is only the start. Our expert implementation, customizable training and ongoing support can help you make the most of your software.
Confidently adopt new technology with implementation and training tailored to your needs. We’ve migrated thousands of customers to our platform, helping ensure a smooth process from detailed planning to deployment and system optimization.
MatrixCare systems are easy to learn, with training options to meet the needs of all skill levels. Customizable training helps encourage rapid platform adoption so everyone can quickly benefit from new tools and technology.
Our customer success team will work with you to customize workflows and optimize interoperability to ensure your unique needs are met. We’ll also collaborate with you on problem solving, change management and other important aspects of adopting a new platform.
Invest in your people
Our intuitive platform helps make onboarding easier, and ongoing opportunities for in-depth training help you develop in-house expertise where you need it.
Get expert, real-time support
Many of our support representatives have worked in long-term care and home health and hospice organizations, so they understand the challenges you face.
24/7 secure online resources
Our customer community gives you access to product information, user guides, training modules and tips shared by other MatrixCare users.
Work with your dedicated customer success manager to identify and leverage additional features based on your organization’s needs so you can get more value from your software. Customer success teams support you through:
Our new e-book, “Navigating the major MDS change”, is the perfect sidekick. It provides ways you can approach these updates with more clarity, so you and your staff are ready when they go into effect on October 1, 2023.
Our ebook, The true cost of falls: Smart strategies for long-term care facilities, provides a comprehensive view of the impacts falls have on long-term care facilities and offers actionable strategies to help reduce falls, including the role of Clinical Advanced Insights as a data-driven, proactive care solution.
Watch our two-minute video to hear Jared Hiner, senior EMR trainer at American Senior Communities (ASC), describe how MatrixCare makes it easy to customize, train, roll out and audit his long-term care organization’s EHR. So, the nurses and CNAs have the workflows and data they need to operate efficiently and focus on residents.
For staff at many life plan communities, the resident admissions process can be like trying to assemble a jigsaw puzzle. There’s a lot involved with the resident admissions process. For example, from connecting with hospitals for lab reports, collecting medication histories from physicians, and confirming prior appointments with specialists. As a result, Presbyterian Manors of Mid-America...
Virtual care is here to stay. Watch our webinar as several industry leaders discuss how providers adopted virtual care during the pandemic. Find out what this may mean for the future, and how to evaluate virtual care technology.
See why Sangre de Cristo Community Care relies on MatrixCare Home Health & Hospice EHR/EMR software
Start by having a call with one of our experts to see our platform in action.
MatrixCare offers industry-leading software solutions. Thousands of facility-based and home-based care organizations trust us to help them improve efficiency and provide exceptional care.
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