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Confidently adopt new technology with implementation and training tailored to your needs. We’ve migrated thousands of customers to our platform, helping ensure a smooth process from detailed planning to deployment and system optimization.

MatrixCare systems are easy to learn, with training options to meet the needs of all skill levels. Customizable training helps encourage rapid platform adoption so everyone can quickly benefit from new tools and technology.

Our customer success team will work with you to customize workflows and optimize interoperability to ensure your unique needs are met.  We’ll also collaborate with you on problem solving, change management and other important aspects of adopting a new platform.

 

Invest in your people

Our intuitive platform helps make onboarding easier, and ongoing opportunities for in-depth training help you develop in-house expertise where you need it.

Get expert, real-time support

Many of our support representatives have worked in long-term care and home health and hospice organizations, so they understand the challenges you face.

24/7 secure online resources

Our customer community gives you access to product information, user guides, training modules and tips shared by other MatrixCare users.

Get product updates and share ideas for platform enhancements

  • Join the conversation on our customer community
  • Read our newsletters
  • Engage with a regional user group
  • Participate in opportunities such as beta groups and customer success engagements

Get more from your software with our customizable training program

  • Get a customized audit to help optimize your ROI
  • Consult with our experts on best practices for setup and form modifications
  • See regulatory updates and changes in your solution that help you stay compliant

Customer success

Work with your dedicated customer success manager to identify and leverage additional features based on your organization’s needs so you can get more value from your software. Customer success teams support you through:

  • Strategy: Identifying business outcomes that align with your goals and measuring progress
  • Adoption: Ensuring product features that support your business outcomes are leveraged to their fullest
  • Relationship management

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MatrixCare Community

Make the most of your MatrixCare solution by exploring the Community. You’ll find a wealth of resources and product updates, as well as a calendar of upcoming webinars and events, and forums for collaborating with other users to exchange in-depth tips and best practices for using your software.
Log in
Office workers

MatrixCare Community

Make the most of your MatrixCare solution by exploring the Community. You’ll find a wealth of resources and product updates, as well as a calendar of upcoming webinars and events, and forums for collaborating with other users to exchange in-depth tips and best practices for using your software.
Log in

Resources

eBook

How to establish a strong information security program

Data breaches have become increasingly common. Social media platforms, large financial organizations, and global hotel chains have all been breached. The simple fact is that no one is immune. Long-term care organizations have a special responsibility to protect patient and resident information. As more systems move toward interoperability, establishing robust information security programs will be...

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Podcast

Tech trends for 2025 and beyond

In the latest episode of the Post-Acute POV podcast, we cover the importance of employing tech-driven solutions that can analyze and determine future needs.

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Case study

Kensington Senior Living

When Tiffany Tomasso and her business partner, Steve Lampa, started Kensington Senior Living in 2010, they knew they would need an efficient way to oversee the operations of the communities they manage from the road. And these two know a thing or two about the business of senior living management and customer care. She’s the...

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eBook

A zero-deficiency survey score is within reach

Read the eBook to learn tips for survey preparedness and achieving zero-deficiency results from two organizations that found deficiency-free success through the MatrixCare EHR.

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Case study

Presbyterian Manors of Mid-America

The long-term value here is better, faster and more secure communication tools, resulting in a higher level of service for those in our care. We look forward to our next steps in our path to interoperability.

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Case study

Peak Resources increases efficiencies in documentation.

Ready or not, change is coming to healthcare reimbursement. The shift from fee-for-service to fee-for-value has dramatically changed how facilities operate. As these changes were being planned and implemented, there were four bundled payment models in pilot programs, with Models 2 and 3 directly affecting long-term care. The goal of these models was to improve...

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See MatrixCare in action

Start by having a call with one of our experts to see our platform in action.

Talk to us and schedule a meeting

MatrixCare offers industry-leading software solutions. Thousands of facility-based and home-based care organizations trust us to help them improve efficiency and provide exceptional care. 

We are hiring.

© 2024 MatrixCare is a registered trademark of MatrixCare. All rights reserved.

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