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Confidently adopt new technology with implementation and training tailored to your needs. We’ve migrated thousands of customers to our platform, helping ensure a smooth process from detailed planning to deployment and system optimization.

MatrixCare systems are easy to learn, with training options to meet the needs of all skill levels. Customizable training helps encourage rapid platform adoption so everyone can quickly benefit from new tools and technology.

Our customer success team will work with you to customize workflows and optimize interoperability to ensure your unique needs are met.  We’ll also collaborate with you on problem solving, change management and other important aspects of adopting a new platform.

 

Invest in your people

Our intuitive platform helps make onboarding easier, and ongoing opportunities for in-depth training help you develop in-house expertise where you need it.

Get expert, real-time support

Many of our support representatives have worked in long-term care and home health and hospice organizations, so they understand the challenges you face.

24/7 secure online resources

Our customer community gives you access to product information, user guides, training modules and tips shared by other MatrixCare users.

Get product updates and share ideas for platform enhancements

  • Join the conversation on our customer community
  • Read our newsletters
  • Engage with a regional user group
  • Participate in opportunities such as beta groups and customer success engagements

Get more from your software with our customizable training program

  • Get a customized audit to help optimize your ROI
  • Consult with our experts on best practices for setup and form modifications
  • See regulatory updates and changes in your solution that help you stay compliant

Customer success

Work with your dedicated customer success manager to identify and leverage additional features based on your organization’s needs so you can get more value from your software. Customer success teams support you through:

  • Strategy: Identifying business outcomes that align with your goals and measuring progress
  • Adoption: Ensuring product features that support your business outcomes are leveraged to their fullest
  • Relationship management

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MatrixCare Community

Make the most of your MatrixCare solution by exploring the Community. You’ll find a wealth of resources and product updates, as well as a calendar of upcoming webinars and events, and forums for collaborating with other users to exchange in-depth tips and best practices for using your software.
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Office workers

MatrixCare Community

Make the most of your MatrixCare solution by exploring the Community. You’ll find a wealth of resources and product updates, as well as a calendar of upcoming webinars and events, and forums for collaborating with other users to exchange in-depth tips and best practices for using your software.
Log in

Resources

Podcast

The future of AI in long-term care with Allison Rainey and Daniel Zhu (Part 1)

Join Lois, Allison, and Daniel as they discuss what AI and machine learning are, the use of artificial intelligence (AI) in the long-term care industry, and its current applications in healthcare environments.

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Case study

Zero deficiency survey validates EHR choice

Read the case study to see how Sangre de Cristo Community Care achieved zero deficiency survey results with complete, transparent data across the entire care journey using the MatrixCare EHR.

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Case study

Kensington Senior Living

When Tiffany Tomasso and her business partner, Steve Lampa, started Kensington Senior Living in 2010, they knew they would need an efficient way to oversee the operations of the communities they manage from the road. And these two know a thing or two about the business of senior living management and customer care. She’s the...

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Datasheet

Training and policy considerations for OASIS-E

With OASIS-E comes many changes. This high-level overview of the new standardized assessment items outlines new items, recommends policy and procedure changes, and suggests training considerations.

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Video

Solutions designed to help SNFs deliver more hands-on care

What reasons are at the top of your list for switching EHRs? Hear what was important to these skilled nursing (SNFs) operations when they decided to make the switch. Transcript We wanted to go with an electronic health records provider that would be a permanent fixture here that would be able to provide for us for years to come. We know that Matrix Care is always improving. While working with Matrix Care and working specifically in the EHR. It is phenomenal the way that we’re able to construct it to how we need to utilize it. Matrix Care was always listening, taking notes and making sure that they were going to provide the service that we needed. We didn’t want a system that would be bogged down with caregiving staff in front of a computer. What we wanted was a system that did create that efficiency, which allows them to do more patient care, more hands on care, helping that resident might need a little extra time. Matrix Care has helped my staff spend quality time with the residents with the ability to get in, again, do their documentation that is required and allow them to get back on the floor and take care of residents, which is what we take pride in. We had a very short timeline for implementation. We also didn’t have a lot of staff to throw at this. Matrix Care was able to come up with a timeline that fit what we needed and was able to provide these services to get everybody up and running on that short timeline Having Matrix Care on board has certainly made my staff much happier. We seem to be more efficient with everything care that will give us more time with our residents. The fact that it’s just there to supplement care and not to take us away from resident care. We know we’re small, but we know that we’re important because what we do is important. And I think Matrix care for us saw what we do and the importance of what we do, and it made the difference to us.

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eBook

Data: The new healthcare currency that promises a wealth of new insights

In the world of skilled nursing and long-term care, data is at the heart of everything. Learn how to use data to manage risk and improve care to be better positioned to succeed in value-based care. Discover the benefits of becoming a data-driven organization and how to take the first steps toward that goal.

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MatrixCare offers industry-leading software solutions. Thousands of facility-based and home-based care organizations trust us to help them improve efficiency and provide exceptional care. 

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© 2025 MatrixCare is a registered trademark of MatrixCare. All rights reserved.

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