How one skilled nursing organization improved resident data management across its facilities
With 42 skilled nursing facilities across Texas and Oklahoma, SLP Operations has over 25 years of experience in senior living. We’re focused on delivering high-quality, resident-centered care through operational excellence and continuous improvement.
The challenge
Our central intake department created face sheets for every potential resident, which led to thousands of records without census data. Our other facilities often repeated that work, creating multiple face sheets for the same resident. In some cases, a single resident had two or even three separate records, making data management harder, less consistent, and more time-consuming across our organization.
The solution
To support a more centralized approach to resident data management, we implemented One Resident Record (EUID). By assigning each resident a unique EUID number, our team was able to bring resident information from across facilities into a single record.
Updates to demographic or contact information made at one location can now flow across associated facilities. Our teams can now review a resident’s facility history on one page and receive alerts to help minimize duplicate records before they happen.
We needed a solution to centralize our resident data, and MatrixCare delivered exactly that. One Resident Record transformed how we manage information across our facilities.
– Renee Wall, Clinical Informatics Manager, SLP Operations, LLC
The impact
Since leveraging the One Resident Record solution, we’ve experienced stronger efficiency, improved accuracy, and meaningful administrative cost savings. Medical record requests are now easier to fulfill, and data integrity has improved across departments. With optimization and staff training, those benefits are now visible across our organization. A strong collaborative experience also helped keep work moving forward.
The CSM guided me through every step to make this happen. We had weekly meetings until the optimization was complete, and she continues to respond quickly whenever I have a question.
– Renee Wall, Clinical Informatics Manager, SLP Operations, LLC
Consider what’s possible for your organization
A centralized approach to resident data management can transform how information flows across your organization. When records are clean, consistent, and connected, your team can work more efficiently and with greater confidence. The right systems, supported by hands-on guidance and responsive collaboration, help sustain those high standards across every location.
Solutions like our One Resident Record can help make that possible. MatrixCare’s team of experts support efforts to bring resident information together to help make your day to day easier, more efficient, and easier to scale. Contact us to see what connecting resident data can look like for your organization.
See what MatrixCare can do for you
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