Support
Premium support from a team of experts: Discover why 90% of our clients rate our customer support as “excellent.”
MatrixCare’s support teams are ready to help you all day and all night, every day of the year.
Our customer support representatives have experience in long-term care and home care organizations with deep expertise in clinical care delivery, finance and operations. Our goal is to make sure you speak with an experienced professional who can promptly and accurately answer user questions on the first call.
Additional customer support options
MatrixCare’s online Client Community has information on whatever issue you’re facing. You can check to see if another user has already encountered the same issue and whether an answer has been provided or a support ticket logged.
In Client Community, you’ll also find:
- Product information
- User guides
- Training modules
- User questions and answers
- Information on new offerings
- Tips and tricks from other MatrixCare users
- Chat with support
If you prefer, you can also call us for real-time support at one of the numbers below.
Training Assurance Plus can help you make the most of your software investment with individualized options to suit the needs of your organization.
Areas of support
Phone: (866) 759-3108
Email: [email protected]
Phone: (866) 757-7577
Email: [email protected]
Support
TeamViewer Remote Support
Order Supplies
MatrixCare Community: Log in
Phone: (800) 869-1323
Email: [email protected]
Phone: (888) 336-3633
Email: [email protected]
Need Remote Assistance? If you are already working with a member of our support team and would like to enable remote access to your PC, simply click this link: Home Care Remote Launcher
Phone: (866) 415-6265
Email: [email protected]
Phone: (866) 493-3597 ext.2
Email: [email protected]
Phone: (877) 744-6210
Email: [email protected]
Phone: (866) 287-4987
Email: [email protected]
Remote support
See MatrixCare in action
Start by having a call with one of our experts to see our platform in action.
MatrixCare offers industry-leading software solutions. Thousands of facility-based and home-based care organizations trust us to help them improve efficiency and provide exceptional care.
© 2024 MatrixCare is a registered trademark of MatrixCare. All rights reserved.